If the worst happens and you need to make a claim, we will endeavour to make the process as quick and easy as possible.

Windscreen claims

1). These claims can usually be cleared over the phone, please call us on 0800 505 885 for approval of your windscreen claim. We don't require a claim form.

2). Our preferred Windscreen supplier is Novus (0800 10 35 35) who have outlets nationwide.

Accident claims process

1). Lodge a claim form.  This can be done by Downloading a Claim Form and sending it in to us by Fax 09 309 8481, or Email claims@insuredirect.co.nz or Post PO Box 4513, Auckland.

2). Our Loss Adjuster will contact you in order to arrange an assessment of the damage. This can be carried out at the repairer of your choice.

3). Once your claim has been cleared, the repairs can be started.

4). Once repairs are complete, the repairer will invoice us for the work, less any excess that you may be required to pay.

 Theft claims process  

1). Report any theft to the police as soon as possible. They will give you an Incident Acknowledgment Form.

2). Complete a claim form, which you can download here  Downloading a Claim Form 

3). Forward the claim form and Incident Acknowledgment Form to us, by Fax 09 309 8481, or Email claims@insuredirect.co.nz or post PO Box 4513, Auckland.

4). Our Loss Adjusters and Investigators will liaise with you regarding the circumstances of the loss, and to determine the market value of the vehicle.

5). Based upon these reports and once your claim has been cleared we will be able to settle the claim.

If, at any stage during the claims process you have any queries, please feel free to call us on 0800 505 885